Frequently Asked Questions | Wichita Print Shop
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Frequently Asked Questions

  • How do I contact you?

    Phone: 316-687-0272 Email: support@mypictureperfect.biz

  • How do I place an order online?

    Browse to the product you want, click "Order Prints" or "Shop Now", upload your photos, choose your options, and add to cart. You can pay online and choose home delivery or in-store pickup at checkout.

  • What resolution should my image be?

    For best results, 300 dpi is preferred to maintain the best quality. We do not recommend printing files from facebook, screen shots, and/or text messages.

  • What color mode and profile should I use?

    To ensure proper color, images uploaded to our website should be in RGB color mode with the sRGB color space.

  • Can I order in store rather than online?

    Yes. Our store is open Monday–Friday 10am–6pm. Bring your files on a USB drive, phone, or email them to support@mypictureperfect.biz along with a brief description of your request. Please email 4-5 images at a time due to most email limitations.

  • How do I import a design or PDF from Canva or another platform?

  • Do you scan old photos?

    Yes, we scan printed photos, 35mm and 120mm slides and negatives of all sizes. We also handle specialty scanning projects — contact us if you have something not listed.

  • Can you transfer VHS or 8mm film to a jump drive?

    Sorry, no we cannot. We stopped offering VHS and 8mm transfer services last year.

  • How does photo and slide scanning work?

    Bring in your printed photos, 35mm and 120mm slides and old negatives and we scan them to high-resolution digital files. Files are returned on USB or jump drive along with your printed photos, slides and negatives. Also we can print all or some of the scanned images, restore images and enlarge images.

  • How long does scanning and digitizing my old photos take?

    Photo, slide and film scanning typically takes 5–10 business days. Time varies with the volume of photos and film you want digitized. We'll confirm an estimated completion date when you drop off.

  • Are my originals returned to me?

    Yes. All original prints, slides and negatives are returned to you with your completed order.

  • Are my photos, slides and negatives safe while they're with you?

    Absolutely. Nothing leaves our store! We store everything securely and track items throughout the process. We understand how irreplaceable family photos and film can be — we've been handling them with care for decades.

  • Can you restore damaged or faded photos?

    Yes. We offer photo restoration for damaged, torn, faded, or water-damaged prints. Restoration pricing depends on the extent of work needed — bring the prints in for a quote.

  • Privacy Policy

    We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

  • Refund Policy

    Our refund policy - Because every order is custom made for you, we are unable to accept returns. However, your happiness matters to us! If something isn't quite right, please reach out to support@mypictureperfect.biz and we will do everthing we can to make it right.

  • Terms and Conditions

    Our quality promise. At Picture Perfect, we are committed to providing quality products to meet or exceed your expectations. However, if you find our goods or services are faulty, please let us know. We will work with you to address your concerns. Please note that only technical inadequacies, which are avoidable with the technology available, are considered a defect and do not include aspects of personal taste. Differences in color between the original file and original image data are not a defect. Contact customer service at support@mypictureperfect.biz for assistance.

    Our copyright policy. By clicking PROCEED TO CHECKOUT, I declare that I am the owner or have permission from the owner of any copyright to the files/photos included in this order. By declaring that I am the owner or have permission from the owner of any copyright to the files/photos included in this order, I authorize and grant a non- exclusive license to Picture Perfect and its agents to produce the photos. I agree to pay the charges for printing the photos and to indemnify and hold harmless Picture Perfect and its agents for any and all liability from any claims brought by any other person claiming interest in the files/photos.

    According to FEDERAL COPYRIGHT LAW, reproduction rights to a photograph remain with the photographer. To ensure compliance with this law, Picture Perfect will reproduce a photograph only with written consent from the copyright owner.

    Our refund policy - Because every order is custom made for you, we are unable to accept returns. However, your happiness matters to us! If something isn't quite right, please reach out to support@mypictureperfect.biz and we will do everthing we can to make it right.

    Sexually explicit images. Picture Perfect has a legal obligation to report sexually explicit images involving minors to the proper authority.